CANCELLATION POLICY
Please provide as much notice as possible if the need to cancel your appointment arises. Cancellations made 24+ hours prior to your cleaning date will incur a 50% fee. Cancellations made less than 24 hours prior to your appointment will incur a 100% fee. Two or more unpaid cancellations within a six-month period will place your time slot up for review.
RESCHEDULING
If you have advanced notice and would prefer to keep your cleaning, we will do our best to reschedule your cleaning to another day in the case we have slots available. There is no guarantee of availability, dates, or times for rescheduled cleanings. If we are unable to reschedule your cleaning, it will qualify as a cancellation.
If we at The Tidy Homes are the ones in need of rescheduling and are unable to do so, there will be no charge for the canceled cleaning, and will instead offer 20% off your next cleaning.
SICK POLICY
If you or your children get sick with a contagious illness (ie. the flu, pneumonia, chicken pox, etc.) please contact us and we will do our best to reschedule your cleaning. Even though we disinfect your house, it is possible that we might transport germs to the next house or become sick ourselves. And to be fair to all of our customers, we prefer to wait until you are well again.
On our end, we may call in sick as well to protect you and your family. If we cancel, we will do our best to reschedule. If we cannot, there will be no charge.
OCCASIONAL CLEANINGS
If you prefer to be off of the regular rotation to avoid cancellation fees, you may choose to do so and contact us for one-at-a-time occasional cleanings. There is no guarantee of availability, dates, or times for occasional cleanings. Note that our schedule generally fills up weeks in advance.
INCLEMENT WEATHER
UP winters are always blustery, snowy, and icy and we are used to it. If we can make it to you, we will.
However, if the local authorities discourage being on the roads (dangerous conditions, lack of visibility, etc.) or we physically cannot get to you for some reason (i.e., unplowed roads), then we will reschedule if possible. If we cannot reschedule, this will not incur a cancellation fee and we will see you at your next scheduled appointment.
HOLIDAYS
We do not work on major holidays: Independence Day (July 4th), Easter, Thanksgiving, Christmas Eve, Christmas, New Year’s Eve, or New Year’s Day. Cleanings that fall on these holidays will be canceled or rescheduled at no charge. There is no cancellation charge for cleanings that fall on Labor Day or Memorial Day.
SATISFACTION GUARANTEE
We aim to please. If for any reason you are not 100% completely satisfied, please contact us immediately. If we are notified within 24 hours of service, we will be happy to reclean the unsatisfactory areas without charge.
Thank you for your business!